Recent content by Avast-Team

Hi, @Maganac: Our software wasn't designed to interact with your keyboard, but there's always a chance something may have occurred during the installation process so we'd like to help try to get this resolved for you. Please uninstall our software using the uninstaller. Reboot, then reinstall...

If you've been looking around and have seen Avast, the way our licenses work have changed up a bit recently — in ways that directly address the requirements you mentioned in your post. More information here and an explanation below. I hope this helps while you or other folks with the same...

If you haven't reformatted yet, have you tried looking for hidden files?

Hi, mondylovlov: We offer a firewall in our upgraded products should you choose to do so. You can find instructions for adjusting Avast Firewall settings here: Avast Help | Avast Antivirus: Firewall -Avast Team

Hi, adamxpr1: "ntoskrnl" is a Windows NT kernel and not part of our software. You can read more about it here: https://en.wikipedia.org/wiki/Ntoskrnl.exe

Hi, Rope123: We recommend uninstalling your current copy of AVG, rebooting, and downloading a fresh copy directly from avg.com to ensure you have the most recent version with the most recent virus definitions (and to eliminate the possibility of your current copy being corrupted).

Hi -- first of all, thanks for using Avast! We'd like to help. Is there any way that you can provide us with a screenshot of the popup and what it looks like? We can go from there to determine if this is behaving like it should. Also, can you tell us which OS you are using? Are you on an...

I agree with SR-71, it sounds like the potential threat was blocked by your AV. You may want to check your AV's quarantine to see what the threat was, if you're curious about what it caught. If you happen to be using Avast, here's how to use the Virus Chest...

Hi there, it sounds like there may be other issues going on with your PC, not necessarily related to Avast, in this case. Groove Music is a trusted Microsoft app; you'll want to check if the app you're seeing on your machine is indeed the same app. If it looks different, it's possible that it's...

UPDATE: The issue has been resolved and the update should be delivered to users shortly (if not already!) Thank you everyone for your patience and support.

I agree with the other comments here that in the future, to implement a backup strategy for your most important files. Another thing to consider would be to install security software (disclaimer: at Avast we provide antivirus software). One thing to remember is that modern antivirus is that it...

Based on the location of these, can you make any connection to legitimate software that you are actively using? That would explain why it keeps "coming back" even though you are deleting the files. On the flipside, based on the detection you shared, it's highly likely that this is indeed a form...