Recent content by cal2034

Thanks for your response. I'm not sure how I can better rephrase the problem. Regardless of all my troubleshooting attempts, here's the issue. Start with the laptop turned on and logged into Windows: If you restart the computer, it doesn't come back up. The screen stays dark, no backlight...

So I’m having issues with my Dell Inspiron 7370 (Windows 10). If you restart it, the screen goes dark with the keys backlit for a period of time, and the power button stays lit indefinitely. This persists even if you leave it for hours. The same thing happens after closing and reopening the lid...