Recent content by Chayah

Thanks to both of you for your timely and most useful information. I went to SW Update and installed only the Settings utility (I don't like to install too many things at the same time in case I run into problems). The sound is back! Now I'll go back and install some of the other updates.

The model number is NP880Z5E-X. I've got a 15-inch, Windows 8 system, i7 Core, 8-GB RAM, 1-Terabyte Drive, RealTek High-Definition audio. I have not updated to Windows 8.1 because Best Buy Geek Squad, about six months ago, said that there were known problems with this model and the 8.1 update...

Update: I think the problem is caused by Windows Media Player. If I play something using WMP and then shut WMP down, sound goes away. If I go right to some other player, everything plays fine. When I get the annual tune-up, I'll ask the tech geeks to uninstall and reinstall WMP. Samsung Ativ...