Recent content by Jennifer79

  1. J

    I have a new Samsung UE40Ku6400 Ultra HD LED TV which is struggling to play amazon prime movies and netflix. What do I do

    You may even be able to switch back and forth between country codes to jerk a reset reaction that could reset it. Go into Smart hub and reset it to any county and then switch it back. Can't hurt to try.
  2. J

    I have a new Samsung UE40Ku6400 Ultra HD LED TV which is struggling to play amazon prime movies and netflix. What do I do

    It's your ESN(electronic security number) Call Samsung. It's a problem with the TV, possibly even the motherboard. They need to fix the issue. They can log in and check remotely to confirm that this is the issue. Good luck.