Recent content by johnvene

  1. J

    My Dell/Alienware BAD Customer Service Story - Since December 2017 (HELP!) Buckle Up!

    Thank you so much for all the insight and information GreyCatz! I ended up going with the ROG GL503 but with a gtx1060 instead (After further doing more research this GPU will work just fine for me). Bestbuy had it for $1499 on sale from $1599 and I also price matched it with Amazon and got it...
  2. J

    My Dell/Alienware BAD Customer Service Story - Since December 2017 (HELP!) Buckle Up!

    Thank you so much once again! They did approve my return/refund that I am going to get done ASAP! Now, moving on, I've actually been doing a lot of homework on which laptop to get next with my current budget and by process of elimination I have landed in these two options. HP Omen 15T: (After a...
  3. J

    My Dell/Alienware BAD Customer Service Story - Since December 2017 (HELP!) Buckle Up!

    Hey Greycatz, thank you so much for your response! So these are my Alienware 15R3 specifications: HD/IPS 1080P panel (60Hz) No GSync GTX1060 16GB of ram 1TB + 256SSD i7-7700HQ Tobii eye-tracker with windows hello I also did try messing with the tobii eye-tracker disabling it and even removing...
  4. J

    My Dell/Alienware BAD Customer Service Story - Since December 2017 (HELP!) Buckle Up!

    Back in early December 2017 I was in the market for a gaming laptop, I previously only purchased HP products for about 10 years and my last laptop was an MSI. I ended up doing some research and the Alienware 15R3 had everything I wanted, it was a little over my original budget but I went ahead...