Recent content by katie p

but when I switch it on it goes to a blue screen with hp logo in the middle no curser no start menu no desktop on the bottom it has esc f1 and f10 even though I have got through to these I don't know what to do all it seems to do on each one is press enter and the arrow goes up or down on...

yues I did give them control over my pc but I dont think he could connect its an asus laptop windows 8 I manage to get the laptop to restart but its still trying been like that all day blue screen and restart withe the blue circle timer going round cant get it off that when I first put it on it...

I had a message on my laptop saying about a serious adware problem and to call the technicians on this number which was displayed I did byt they couldnt help dispite trying various things however since turning on my laptop I now find I have the blue screen and nothing else except my curor arrow...