Recent content by kingstonhq

Hi, I'm Jewel with Kingston Technical Support and would like to offer our assistance. The issue described sounds like a firmware incompatibility that has been found to affect a few systems. It is not known for the Toshiba L50 but the reboot symptom matches and if your V300 has firmware version...

If your replacement is still having the same problem, please get back in contact with us so we can work out an alternate solution for you. Thank you for your patience as we work to resolve this issue. -Jewel, Kingston US Technical Support

Hi Dustichux867, I'm Jewel with Kingston Technical Support, here to offer our assistance. One thing to try is to see if there are any particular audio manager programs on your computer. Some branded computers have their own or if you got an update for like a Realtek driver it may have included...

Hi again, Jewel with Kingston Technical Support here and I wanted to add some clarification. I see that some of you have chosen to return to Amazon due to a confusion about the shipping charges. While is it not our standard procedure, we take the this sound quality issue very seriously and are...

Hello jdk4sabres and Mapleine, I'm Jewel with Kingston US Technical Support. We apologize for the issue experienced with the HyperX Cloud II USB sound card. We would like to further investigate this issue and of course set up a warranty replacement to get you a properly working USB sound card...

Hello, I'm Jewel with Kingston Technical Support and would like to offer our assistance. New laptops/desktops/motherboards SATA are typically set to AHCI by default. Looking at your motherboard manual there does not appear to be any SATA Configuration settings available, considering that it has...

Hello, I'm Jewel with Kingston Technical Support and would like to offer our assistance. We do have several different types of 64GB SDXC cards, currently available are SDX10V/64GB (UHS-I), SD10G3/64GB (UHS-I Elite), and SDA10/64GB (UHS-I Ultimate) each card is faster than the next. Panasonic's...

Hi, I'm Jewel with Kingston Technical Support and would like to offer our assistance. The Alienware M17X R2 has a PM55 Intel Chipset and an i5/i7 processor which only supports up to 1333Mhz memory bus speed. HyperX PnP is designed for Intel i7/i5 machines with Z68, Z77, and P67 chipsets as seen...