Recent content by lsylvain

One final thought on what AVG needs to take a look at is phone support contingency planning for a crisis. They were overwhelmed with support calls. Instead of contracting qualified techs (such as Geek Squad) to roll over phone calls to they called in sales people and stuck them on tech support...

I'm a software engineer with 25 years experience who was burned by this and here is how I see it. The free-versus-paid question is a moot point. This issue affected both the free and priced products from AVG. The issue is QA. One of the greatest challenges I have from day-to-day is watching...