Recent content by majd.saleh1999

Hello, I bought a second hand j7 pro. Every time I open samsung health or check for updates.' Unauthorized software has been installed' message appears. I checked and the phone is definitely not rooted. Please help.

Thank you web working, I was able to hard reset my phone. I bought this phone second hand, so I don't no if it's rooted or not. I will try some app and see. Thank you again.

Hello, so I tried to factory reset my j7 pro from the settings menu but the phone opens to recovery menu and does nothing, is that a problem? Can I do a hard reset instead? I am asking because I am afraid that if my phone can't factory reset then it wont do a hard reset or somthing will go wrong