Recent content by mbarnes86

Hi See if you can get into bios and if the bios can see the dvd drive If not you have a hardware fault Occasionally a bad connection can be cured by physically removing the dvd drive and replacing it. Often only one screw locates drive If drive seen by bios see if you can boot off a bootable...

Hi you may have a device driver problem or faulty hardware If you can find a Linux or Windows or Windows PE bootable Cd/DVD or USB disk Then see if problem still ocurrs under different operating system Example of easily available Win PE is the new Hirens boot disk (version 1.01)...

Hi Dban is freeware so you should not be paying for it unless delivered on a usb memory stick It is a linux iso to put on cd or usb Most major hard disk manufacturers ( now only seagate, WD & Toshiba) make windows diagnostics programs which include erase data function Usefull to run quick...

Hi what operating system came as standard ? & how much RAM do you have? A factory reset puts you back to original factory installed operating system reviews show some came with XP or Vista and 1GB Ram? so would need 32 bit verion of Windows unless 4GB or more of RAM installed...

Hi Is this a desktop PC or a Laptop PC? Desktop PC case can be opened easily Laptop far more difficult to open (not advised) If a desktop PC then read up on how to reset cmos (usually a jumper switch) (First disconect mains power to system before opening case) also check sata power & data...

Hi does the DVD writer show up in the BIOS (or UEFI) as a boot device? If not probably dead drive or bad connection Occasionally removing and re inserting DVD drive in laptop can cure the problem. In very rare circumstances having IDE (ATA) hard disk controllers & SATA controllers enabled...

Hi With modern systems which came with win 8 and latter win 10 Frequently you cant interupt the startup process to get into the uefi If you can get as far as the log in prompt you can program the system to restart and gointo the uefi Press a shift key and click on restart icon Follow the...

Hi that cpu is soldered to the motherboard so unless you have very expensive soldering equipment and skills the answer is no https://ark.intel.com/products/124967/Intel-Core-i5-8250U-Processor-6M-Cache-up-to-3_40-GHz regards Mike Barnes

Hi have you tried the drivers at the Lenovo website (Lenovo say Windows 10 64 bit support only) https://pcsupport.lenovo.com/gb/en/products/laptops-and-netbooks/300-series/330-15igm/downloads regards Mike Barnes

Hi https://ark.intel.com/products/86348/Intel-Pentium-Processor-3825U-2M-Cache-1_90-GHz according to Intel the socket type is FCBGA1168 bga means soldered to the motherboard so you cant upgrade the cpu without very expensive equipment (2 cores 4 threads) to speed up your laptop look at...

Hi Neither Microsoft or Intel want you to run 7th or 8th generation Intel CPU with windows 7 to discourage you Microsoft will disable Windows updates and Intel will not make a graphics driver available for the integrated intel graphics booting Windows 7 on USB 3.0 ports may be a problem but...

Hi For desktop intel cpu's Usually i3 is dual core and i5 4 core But i3 has hyperthreading which makes it look like 4 cores in device manager pentium usually has 2 core (Ignoring changes in intel 8th generation cpu's) BUT i5 cost more than i3 which cost more than pentium So it depends on...

Hi Since the virus software runs in safe mode it will probably stop any av software removing it Try downloading kaspersky rescue cd This is a bootable linux antivirus cd for windows If you can boot from this cd or the usb version And if it can find & remove the virus software You would...

Hi Have you run diagnostics on the problem hard disk? western digital datalifeguard 4 windows is a good start just incase the hard disk has serious problems nothing to do with the Windows update a quick test should be enough to find out if there is any problem If the disk passes diagnostics...

Hi To ensure the new M2. Drive is correctly partitioned i suggest you disconnect the old hard drive power and data cables and make sure the system can boot up from the new M2 disk Once you have proved this works provide details of the disk management view of the hard drive Small partitions...