Recent content by Missy_5

I live in a very rural area of Oregon...and cent just make a 200 mile round trip to get it fixed. The Wal-Mart's Associate said they did not sale service plans when my daughter askedfor one. Microsoft had to remote fix it 2times b4 it reset. And it did do it itself. Microsoft said yes sometimes...

Could someone please give me step by step to fix my brand new hp laptop to get windows10back on it? I just bought it and microsoft expects me to pay 80 more bucks....it was not even a month old. Please help