Didn't turn out faulty, the solution was simple and had a few bugs to it. First you need to open up Razer Synapse and for some reason it ALWAYS mutes you in-game volume and THEN you go in-game and turn up the volume... So stupid but yes... Nothing to do with the Windows controls... Razer has...
Bit frustrated now because there is literally no solutions on the internet. I have also read manuals and called Razer up.
My issue is: The mic doesn't work in game when I am playing against other people. I tried doing a microphone test through Sound Recorder on Windows and in the game options...