Recent content by sburts

Windows 10 Home, Model HP 15-DA 000

I just tried a test page and it printed in blue text: Windows Printer Test Page and also an icon of a printer in the upper right of the page, also in the same same royal blue color. I am not sure what I test page should look like. Does that sound correct?

Just ttied Notepad and nothing printed. Blank page. Not sure what you mean by "another test is to do usb cable"

I am trying to print a Word doc.

The printer is a wireless HP Envy 5055 and my iphone is a 7 plus which also uses a wifi connection to print. It look like my laptop recognizes the printer and shows it is ready to print but nothing is on the page when it comes out of the printer.

I did uninstall and reinstalled from the HP123 site, unplugged cord from the outlet as well as the printer and this time it printed completely blank. The printer shows up as ready to print when I went to print. So the way I see it, my pc sees and recognizes the printer but loses the data of what...

Thank you. I actually tried the uninstall printer fix in my latop's settings then reinstalled. That did not seem to help with the issue. I will try your suggestion to download directly from the hp site.

This is making me crazy... I am unable to print successfully from my HP laptop, (partially printing and unreadable) but I can print from my iPhone with the print very clear and correct. What gives? Obviously it isn't that the ink has run out. I have unplugged the printer from the wall as well...