We are currently experiencing delays with our email service, which may affect logins and notifications. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
None of this is relevant unless you tighten your coax F-connector on the wall plate and the back of the modem. If it's even slightly loose you've got ingress. Which means packet loss, slower speeds, modem resets, T3 timeouts, ect... So do yourself a favor and make sure those fittings are...