Recent content by Shogun Kane

True, there is no solution that would allow for a tech not to have to come out. I'm mainly looking to minimize impact and increase speed of resolution to reduce downtime.

I agree completely. But say, for instance, someone was infected with ransomware. If we had the ability to minimize the damage caused by that and preventing it from spreading to other machines by having the computer's network access temporarily disabled would be immensely useful. At which point...

Trend Micro currently sends an email with the machine name to the help desk when it discovers a virus. The trick at this point is to use that as a trigger to kick off the rest of the automation. I suppose it could be scripted manually but I wouldn't really know where to start with that.

I appreciate the answers but I was looking for a more automated way of doing it. We already have manual procedures in place for how to handle this, but I was hoping for a way to have some of the steps done immediately upon discovering the virus.

Looking for way to, once a virus is detected on the network, have a portable virus scanner pushed to the infected device, start the scan, and then immediately disable all network connections. Has anyone ever come across a solution to this or anything similar? Thanks in advance!