Recent content by smashjohn

  1. smashjohn

    HDD space missing from MSI GE60 laptop

    I looks like that model can have up to 256+750GB of hard disk space depending on how it is configured and sold. But I'm seeing models online that just come with a 128GB hard disk. What kind of hard drive configuration did you purchase?
  2. smashjohn

    Solved! How does increasing hard disk size and closing the lid affect heat?

    1) Yes. Laptops shed most of the heat through vents in the side & bottom of the case. Also, with the device closed, your laptop screen is off and therefore not producing any heat. 2) Chances are good that a 5400rpm drive uses less power than a 7200rpm drive. In either case the heat generated...
  3. smashjohn

    Best 2018 Ultrabook with Discrete GPU?

    Have you thought about using something with an external GPU (usb-c)?
  4. smashjohn

    Solved! Mac Pro or Mac Air

    Air's are great for almost everything. They even run heavy applications well (like photoshop). This is what most of my users want to carry around. It's light, powerful, and the battery lasts all day. Pros are necessary for heavily multithreaded tasks like video rendering. I rarely buy them...
  5. smashjohn

    what are your favorite software tools for repairs?

    I'm a big fan of Vipre Rescue (free download). I use the paid AV software, but they let everyone download the rescue version of their software. Run from safe-mode command prompt, it's pretty effective at finding and removing everything from root kits to reg hacks.
  6. smashjohn

    Malware hunt gone wrong... Help!

    At some point you just have to throw in the towel and perform a fresh install. Sometimes when viruses infect certain files, the cleaners quarantine or remove those files, but they are critical to windows operating correctly.
  7. smashjohn

    Video became corrupted somehow

    In VLC Player, go under TOOLS/Preferences and click Reset Preferences. It looks like an issue with interlacing, but it's hard to tell without two picture to compare.
  8. smashjohn

    Malware on Google Chrome

    you might check your plugins too and uninstall anything that looks strange: chrome://extensions/
  9. smashjohn

    My laptop is frozen and won’t power off

    They'll usually power off if you hold the power button for 12 seconds. otherwise.. Pull the battery out and unplug it. Wait 30 seconds, put the battery back in and plug it back in.
  10. smashjohn

    What takes my computer so long to wake up?

    I think it's pretty normal. You're computer cranks when you fire it back up to get itself to a usable state as quickly as possible. After that, it's should settle down.
  11. smashjohn

    What takes my computer so long to wake up?

    I wonder if your computer is 'sleeping' or 'hibernating'. In hibernation, RAM contents get written to the hard drive; upon waking, the computer loads the data from the hard drive back into ram. Entering and exiting hibernation takes a lot longer than entering and exiting sleep mode. You should...
  12. smashjohn

    Recommendations for Disk Clone Software

    I use Macrium Reflect free version. You can create an emergency bootable usb stick with it too. I don't know if it can connect to a NAS. I use USB storage.
  13. smashjohn

    Spilled coffee on my laptop.. helpp!!!!!

    Honestly, there is so much sugar in those drinks, you'll want a new keyboard/mouse. The keyboards are usually about $30 and the trackpads are around $20. If you're not comfortable replacing them yourself, hire a professional who should be able to do it for an hour of labor $60-$90. Also, keep...
  14. smashjohn

    Use alcohol prep to clean my laptop screen?

    I'd use a damp microfiber cloth. Modern screens use various films that can be harmed with alcohol or window cleaner.
  15. smashjohn

    Best way/software to move files from iPhone to computer?

    iTunes and a USB to lightning cable. Personally I use dropbox because I can't stand how bloated itunes is. Dropbox let's you push everything from your phone into your dropbox account and you can download to your computer from there. The only issue is that you may need a paid account depending...