Recent content by someam

Hi SZ200, If your unit was ordered directly from HP Stores please send me an email with your order number and I can escalate your case. Cheers, Cheron/SoMeAm Social Media Ambassador PSGSocialMedia@hp.com

Hi ErinMcG, Keyboard repair is included under the manufactures warranty. Call HP 800 474 6836 if you are still having issues. Cheron / SoMeAm Social Media Ambassador Hewlett Packard Company PSGSocialmedia@hp.com

Hi Miztiger87, If you are still having issues connecting your HP Touchsmart to your HP Officejet pro I am going to suggest that you check out the support forum at HP.com. http://h30434.www3.hp.com/ Hope this is helpful Cheers, Cheron / SoMeAm Social Media Ambassador Hewlett Packard...

Hi OrigamiPapier, Actually you have two choices: 1. Return the unit to Best Buy as eluded to by Coastie65 2. Contact HP Tech support 800474 6836 to exercise your manufacture warranty. Phone diagnostics will be done to determine extent of issues. The choice is yours. Cheers, Cheron...

Hi Jlsmith3103, Here is a very informative HP link about heat issues.. I suggest taking a minute to review the page, even though you have done some good basic troubleshooting. http://ow.ly/LHHMH Cheers, Cheron / SoMeAm Social Media Ambassador Hewlett Packard PSGSocialMedia@hp.com

Hi Akmanyu, For warranty support contact HP Tech support 800 474 6836. No warranty then one of Tom's moderators will be great at providing support for your blue screen issues. Cheers, Cheron / SoMeAm Social Medial Ambassador Hewlett Packard PSGSocialMedia@hp.com

Hi Shmendrik, I agree with Phillip if you unit is under warranty contact HP Tech Support 800 474 6836 for phone diagnostics and warranty options. Cheers, Cheron / SoMeAm Social Medial Ambassador Hewlett Packard PSGSocialMedia@hp.com

Hi Ishan22, Here is the HP link for all available HP drivers. You will need your product number. http://www8.hp.com/us/en/drivers.html Cheers, Cheron / SoMeAm HP Social Media Ambassador

Hi Getangelahere, I seeing that there has been no response to your inquiry regarding your Old HP Pavilion 9000. At this point I am going to suggest that you try this link to the HP.com support site. Click Support forums and join Consumer Support Forums. You can search to see if previous post...

Hi Mranswers, I am glad to hear that you are not having any more connection problems. For future reference here is an HP link (Drivers & Downloads) to confirm what drivers are available for your HP2000. Enter your specific product number in the find my product field ...

Hi Pmburkinator, Can I suggest that you list for the community the multiple solutions that you have tried so that other possible suggestions can be provided. Cheers, Cheron HP Social Media Ambassador

Hi Alloy25, HP did introduce the unit in 2012 I will need more info.. Where did you purchase your new unit from... What is the return policy...Does the unit work with the power source and not the battery Cheers, Cheron HP Social Media Ambassador

Hi Shreyjoshi, I am not sure this is related to the problem you are having but I do see two Alerts on the HP.com site for this product. Please take a moment and check out the link below to see if either of the two alerts apply to your unit...

Hi Saitamonje, I have an HP link for you to check out. Pay special attention to the symptoms (ie., black screen)and causes of excessive heat issues. http://h20566.www2.hp.com/hpsc/doc/public/display?docLocale=null&docId=emr_na-c01657439&jumpid=reg_r1002_usen_c-001_title_r0001 Cheers...