Recent content by The Mechanic

Hadn't even considered formatting thanks. Have narrowed the greying out problem down to leaving a USB device plugged in (wireless mouse - usb stick etc) on boot up. Any ideas on a simple cure for that before going the reformatting route. At the moment she unplugs the little wireless device on...

Don't know exactly, there were two Norton folders, one was called Norton online or something similar, so I left that and went for the bigger folder first. I was just going to rid the computer of all the Norton folders so AVG would install. Unplugging and removing the battery for twenty minutes...

Hi, I've just bought a HP Pavillion DV6 Laptop from Staples (Probably my first mistake) I went to download AVG but was stopped because there were some Norton files stopping it from installing. I went into control panel to uninstall them properly and when it rebooted, all I'm left with is a grey...