Acer 5315 Hangs on eRecovery after factory reset

carbretta

Distinguished
Oct 27, 2011
4
0
18,520
1
Hi People,
My partner has an Acer Aspire 5315 which she recently sold to a friend and its my job to sort it out. Acer, following there tradition of mountains of software, have there own recovery solution to reset the laptop to factory settings which I followed. This reformatted the c drive and reinstalled vista on it. Having completed this it goes through an 8 step process to install software. It is stuck on step 7 of 8 which is the installation of eRecovery soloution. It just hangs on the screen and is a never ending please wait. I have checked online and seen a few people with this problem. I have checked the following:
Checked that the backup partion is still intact and formatted which it is
Disabled User Account security (as advised)

It shows the program on the desktop but when I click it, it doesn't work (thought it was worth a shot!)

If anyone has a solution to this problem I would much appreciate it. Obviously in a ideal world it wouldn't have vista at all but unfortunately that's the situation im in.

Any help much appreciated!
 

Luk11

Commendable
Jun 27, 2016
1
0
1,510
0


Please, can you give me more details for the procedure?
same problem with a PC acer aspire after formatting crashes to install acer 9 erecover. i'm in Safe Mode msconfig but I dont know how to turn off the Acer install stuff
thx

 
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