Acer Aspire 5552G - 7893 lockup

[rmoub]

Hello,
I have a new Acer Aspire 5552G that locks up on a random basis. It just freezes up for 5 seconds to 1 minute where nothing works. It doesn't seem to matter what I am doing that causes this lockup. I have tried restoring the laptop to factory settings (a per instructions fron Acer support) and it still freezes up on a random basis.

 

[Brett928S2]

Hi

If a restore didnt work...return it under RMA.....its GOT to be a hardware problem...

All the best Brett

 

[cloudfor]

Brett,
see the possible causes & fix solution of Acer keeps freezing issue from this article:
http/www.speedupacer.com/acer-laptop-freezes.html
best regards!

 

[Brett928S2]

Brett,
see the possible causes & fix solution of Acer keeps freezing issue from this article:
http/www.speedupacer.com/acer-laptop-freezes.html
best regards!

Hi

Lol..a spam site for selling tools he doesnt need...

Its a NEW lappy with a HARDWARE problem...he just RMA`s it and gets a new one...

All the best Brett

 

[rmoub]

Thanks Brett.

The laptop was shipped yesterday to Acer repair after Acer support decided that after 4 calls from me and 2 factory reloads that the problem 'might' be a hardware problem. Acer support needs some tweaking. Funny how they get annoyed when I tell them I can't understand them.

 

[rmoub]

Well, I got the laptop back from Acer today. The repair invoice said that they replaced the motherboard. Initially everything looked good on boot up. However, after about 20 minutes of surfing on the net the laptop froze up again. Now it freezes up at boot up about every second time and I have to shut it down manually by holding the power button. I will contact Acer today. My question is, seeing that it is still under warranty do I have to pay for shipping the second time I send it into Acer? Getting very frustrated!!

 

[Brett928S2]

Well, I got the laptop back from Acer today. The repair invoice said that they replaced the motherboard. Initially everything looked good on boot up. However, after about 20 minutes of surfing on the net the laptop froze up again. Now it freezes up at boot up about every second time and I have to shut it down manually by holding the power button. I will contact Acer today. My question is, seeing that it is still under warranty do I have to pay for shipping the second time I send it into Acer? Getting very frustrated!!

Hi

I would BET they didnt actually change the motherboard.....tell them you put a secret mark on the mobo and you got the same one back and DEMAND a NEW LAPPY WITH FREE CARRIAGE BOTH WAYS....

And DO put a secret mark on the mobo....

All the best Brett

 

[rmoub]

The laptop is on it's way back from Acer AGAIN!!
Will keep you posted on what happens once I start using it.

 

[rmoub]

Got the laptop back an hour ago. Guess what??!! It locked up at the "Welcome to Windows" screen!! The repair sheet stated that Acer replaced the hard drive and RAM. Just got off the phone with tier 2 support in Texas and they are getting me to reload the computer. Will keep you posted!!

 

[Brett928S2]

Hi

The restore wont work....

ITS A HARDWARE FAULT....

All the best Brett

 

[rmoub]

The restore is done. everything looks good so far. Fonts look a little washed out though..?? More to come.

 

[rmoub]

Well the laptop goes back tomorrow to Acer repair.....the evaluation team this time. Still locking up....maybe more now and the fonts are slightly out of focus and everything looks slightly s t r e c h e d across the screen. How do I convince Acer to replace the laptop or give me my money back?? None of the Acer techs seem to have any authority to initiate this.

 

[rmoub]

Received the laptop back from Acer 'evaluation' department. According to the repair sheet they replaced the motherboard (again), cpu, hard drive and upgraded the ram from 6 GB to 8 GB. Now I have a laptop that outperforms my desktop....finally!! No issues at all...so far. You would think they would have cut their losses a long time ago and replaced the whole laptop considering the costs of labour, components and shipping that they incurred with this laptop. Go figure!?!? I am a happy camper now and will keep this forum posted as to any furter issues.

 

[Brett928S2]

Hi

It MAY be a new lappy, its not an uncommon trick from manufacturers...

All the best Brett

 

[rmoub]

Hi

It MAY be a new lappy, its not an uncommon trick from manufacturers...

All the best Brett

Hi Brett;

It's not a new laptop. I put a 'secret' mark on the case and the MB before sending it back like you suggested. The MB is new but the case and display screen are the original.

 

[Phreakwars]

The problem is more then likely, the hard drive. I have this same unit, same problem. Even sent it back for repair, they changed the hard drive, still had the same problem. Did some research, discovered the Western Digital drives that Acer ship with this unit are crap. Swapped it out for an ADATA XPG SX900 ASX900S3-256GM-C SSD drive, problem solved. WEI score is now 7.9, Laptop is fast as hell, NEVER freezes.

 

[Brett928S2]

Hi

CLOSING due to age... but please start another thread if you are still having problems , which I will answer promptly...

All the best Brett