Acer Aspire laptop won't load past 'Acer' screen

faevil100

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Oct 29, 2017
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I have an Acer Aspire laptop, V5-571 series. After waiting quite a while (around 2 minutes), the little dots appear beneath the 'Acer explore beyond limits' writing and go round and round but then nothing else happens. I've tried pressing F8 often and as soon as it's switched on but I get nothing. Any ideas?
 
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. You shouTo fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your coputer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

 

murdockman

Honorable
Nov 12, 2013
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10,520
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Just a pointer for you had this same issue with mine and turned out to be a lose connecter on the hard drive pushed it back hard and loaded up no problem, worth a look
 

faevil100

Prominent
Oct 29, 2017
4
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510
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faevil100

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Oct 29, 2017
4
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510
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I tried option 1 and it gets as far as 'Preparing the Automatic Repair' screen then it just goes to a blank screen - I've tried leaving it up to 30 minutes and still nothing.
 

faevil100

Prominent
Oct 29, 2017
4
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I have tried turning it on again and just leaving it and now it says "Scanning and repairing drive ((\\?\SystemPartition): 100% Complete" and then is just stuck on this screen.
 
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