Acer wont do nothing but show logo

[Tricia_2]

MY Acer laptop will do absolutely nothing USB only it's not old enough to give me problems either it's new turned it off and got up the next morning and this is what I woke to blue screen and acer logo nothing else please help me no disk and USB port only battery is full charge I just can't get into TO do anything please help

 

[Tricia_2]

I don't know that's why I'm asking for help with it because I don't know what is wrong with the damn thing I would have done threw it away if I didn't like the challenge of one

 

[webworkings]

Try the following and see if you can get the computer to start.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10 ...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.

You could also try...

Try the following and see if it will turn on.

1. First make sure the device has been charged.
2. Unplug your charger cord.
3. Remove the battery.
4. Press and hold the "Power" button for 30 seconds and see if the device will turn on.
5. If it does, great, now plug back in the power/charger cord. (If it didn't turn on without the cord in, it should turn on once you it is in.)
6. Now put the battery back in.

If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop.

Should that not be the problem, then check the battery to see if it needs replacing.

From there, if it is still not working, then you may need to open it up and find out the problem. Or take it to someone who can do that for you.


If these doesn't work, you might need to try accessing the BIOS and see if there is anything in there causing the issue.