Adobe Photoshop Elements 9 crashing

lxstuart

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Dec 17, 2008
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Hello, I'm having problems with Elements 9.

I've been using it since 2010, and previously never had problems with it.
Recently, whilst in the organizer CPU usage is high (70-90% fluctuating, I don't know what it was like before the problems, but this seems high) and after maybe 5 minutes I get a pop-up saying AI Suite 2 has stopped. I close this, and Elements crashes moments after. I can't run elements again until I restart the computer.
I have no problems in the editing side of Elements, I can play around in there for hours without any problems.

Somebody on another forum suggested deleting the preferences file from \AppData\Roaming\Adobe\Elements Organizer\9\Organizer\ , this worked for about an hour and then the problems came back.
I then tried re-installation, this worked for about a week, then the problems came back.

I tried a trial version of Adobe Lightroom, this ran much slower than the Elements Organizer which it shouldn't (Elements 9 is 32-bit, Lightroom is 64-bit, and supports GPU useage) and the computer finally bluescreened.

I have been reading that many people have problems with the AI Suite, so now wondering if this is causing the problems, but it has been installed since I built the PC, so why is it only causing problems now?

PC is running Windows 7 SP1, AMD Phenom II 980, Asus Sabertooth 990FX, 16 GB RAM, R9 295 X2 GPU, Crucial SSD for operating sys and programs, all photos and raw files on large HDD.

Original build specs were with 8GB RAM and HD5850 1GB GPU, I started having problems before I upgraded.

I don't have problems with any other programs.
 

Wisecracker

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... I have been reading that many people have problems with the AI Suite, so now wondering if this is causing the problems, but it has been installed since I built the PC, so why is it only causing problems now? ...
The gremlins finally caught up with you? :)

Remove it, and reinstall --- or give AMD OverDrive a try. A fresh re-install of Windows can also make a difference if that is an option as old installations build up quite a bit of junk.

You could also remove and reinstall Elements.

 

lxstuart

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Dec 17, 2008
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Do I actually need AI Suite for anything?

I'm not overclocked, the only thing I really use on it is the thermal radar, and I'm not convinced that it is particularly accurate.
 
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