After ive powered on my laptop and try to click on any of the icons nothing happens .I even have to take the battery out to sw

[Wandile_1]

I point and click on any icon on my Lenovo laptop but none responds.Even when I have to switch my laptop off I have to take the battery off?

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help.
- Start by doing a hard reset, remove the batter and unplug the AC adapter then press and hold the power button for 20 seconds then test it after it boots up.
- If it doesn't work try it in Safe Mode, while the laptop is booting up repeatedly press on F8 until it loads Advanced Boot Options, select Safe Mode and press Enter.
- If it work normally in Safe Mode do a virus/malware cleanup.
- Here's a link you can use for the virus cleanup:
http/www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Once done with the cleanup reboot your laptop to the normal mode and see if it resolves the issue.
- If these doesn't work just try creating a new profile and see if the same problem will persist.
- Last step you can do if all these will not work is to run a complete factory reset.

 

[ffg7]

Wandile_1, does the laptop load normally or is it slow?