Just for any Canadian's who see this, don't get your hopes up.
Amazon said my PS5 was picked up by a 3rd party shipper from their warehouse, the third party shipper assured me the package never left the Amazon warehouse, so after seeing this article I thought I'd contact Amazon customer support. After being transferred many times by customer service I've been told amazon.uk and amazon.ca are entirely separate entities ("Each site works independently") and amazon.ca is offering no support apart from a refund.
Just thought I'd mention it since the article said "Amazon customers in other regions should also be able to ask the same, since it's all one big company. "
No harm in trying. No dice this time though.
My big thing is what's to stop customers from saying that it never arrives or that they got a air fryer or whatever the case may be when in reality they did get their package and they're trying to blame it on the system, something they know they can do because of articles like this.