I received an Alienware 17 from Xotic PC (their order #104449) that did not work. The screen was completely black. After an extensive run-around I was referred to Alienware for repairs (because they would send a technician to my home and it would be much faster for me). When I returned the computer to Alienware (Dell) via an RMA, I was then told it contained 3rd party components that voided the warranty. They refused to repair the system.
I now have 22 pages of documentation of the farce that resulted from my order of a system from Xotic PC. I've now cancelled the order.
* If you feel you must work with this company, don't take the bait and use the 3% discount for cash payment. My credit card company's dispute resolution process was the only leverage I had. That and sharing the truth about Xotic PC through this type of forum.
* If you must buy from Xotic PC, please be aware that their warranty isn't really THEIR warranty. The COO of Xotic PC told me (via e-mail, so I have documentation) that they don't sell warranties, those are just the warranties of the original manufacturer. That means that if the manufacturer even agrees to work on the "3rd party" system, the only components they will replace/repair are the original manufacturer's parts. That is, Xotic PC doesn't warrant the very components you are going to them to get -- all the "upgrades".
Be very careful if you order from Xotic PC. And document EVERYTHING. Hopefully you'll get lucky. But be forewarned: They will tell you whatever they feel they need to in order to get you to agree to what they want. I was told my system had a compatibility issue that sometimes surfaced “later”; then the Service Manager told me he knew of no such compatibility issue. Then I was told that the first service person was telling me there was a compatibility issue in order to “steer me” toward the stock (Dell) screen. The “upgraded” screen was the primary reason for ordering from Xotic PC.
You get the picture – be a strong skeptic when dealing with this organization.