Asus broken LCD

[Jaminet]

My beautiful 6months old ASUS U56E-RBL6 laptop screen cracked for no reason. No accident of any kind but it just cracked. Where in NYC can I get the LCD replaced and about how much will it cost me. No Geek squad, they charged me $150 to remove virus. Pl help.
Thanks.

 

[ss202sl]

If it's only 6 months old, why not have the warranty fix it?

 

[jaguarskx]

Because a crack is normally considered "user error" rather than something that failed under warranty.

 

[cl-scott]

Hi Jaminet,

My name is Scott Billings, I work at Asus' Customer Loyalty group. While jaguarskx is correct, and this sort of thing is typically considered CID (Customer Induced Damage), given that it's such a new unit if you wanted to send it in for repair, I could waive the labor fee for you, leaving you responsible for only the cost of the parts.

If you would like to take me up on that offer send me a PM or email (email is probably going to be faster on the whole, but your choice) and I'll collect some particulars from you to set it up.

 

[jjhuang42]

As an observer and past ASUS customer, let me just say, "wow." Think you just earned my future PC business.

 

[Brett928S2]

As an observer and past ASUS customer, let me just say, "wow." Think you just earned my future PC business.

Hi

That depends how much the screen costs even without labour... a screen only takes around 30 minutes to change and a 15.6 costs trade around £30 to £35...

If Asus charge a ridiculous amount... say over £50 or $80 ...its not a good deal...

And my laptop repair company changes hundreds of screens a year...

All the best Brett

 

[Jaminet]

As an observer and past ASUS customer, let me just say, "wow." Think you just earned my future PC business.

Yes, isn't that great! By BTW, I'm buying the Asus vivobook for $500 from best buy.

 

[Jaminet]

My Asus laptop was repaired and sent back to me without paying a penny. Thank you Scott billings!! And thank you Asus!!

 

[Jaminet]

Best answer selected by Jaminet.