Asus laptop bluray drive not loading discs

nistua93

Estimable
Sep 12, 2014
3
0
4,510
0
I own and Asus N56VM and the bluray drive is slimtype bd e ds6e2sh, it currently won't load any discs and i'm not sure why, i can hear the discs spinning inside but nothing happens, i know it works because i used it to install windows 8 onto my new hard drive but now i want to use it to watch some movies but nothing is happening, i've looked around and some people have blamed itunes for this but haven't really said a fix for it if anyone has any ideas that would help i would appreciate it.
 

Effeectt

Honorable
Aug 16, 2013
35
0
10,610
8
This is going to sound weird, but do you have Windows Media Center for Windows 8, because if you don't you can't play certain Blu-rays or DVD's. Report back when you know if you have it or not.
 

nistua93

Estimable
Sep 12, 2014
3
0
4,510
0


i have windows media player don't have anything called media centre, but the issue isn't it not playing the disc doesn't show up in explorer it just tells me the drive is empty
 

Effeectt

Honorable
Aug 16, 2013
35
0
10,610
8
Okay, so my main assumption right now is that the Blu Ray drive is not plugged in correctly into the motherboard, you will need to open your PC up to make sure that the Blu Ray drive is plugged in the SATA port correctly. However this could be a issue with Windows 8 since there was multiple issues at launch with Blu-Ray drives, so if you have the opportunity to go back to Windows 7 or upgrade to 8.1, it might fix this issue but I can't say it "will" work. But checking if the drive is plugged in correctly may solve your issue.
 

nistua93

Estimable
Sep 12, 2014
3
0
4,510
0


it's definitely plugged in okay because i installed windows 8 using it and i can hear discs spinning inside it, i have upgraded to 8.1 with all updates available windows is also telling me i have the latest driver installed for it and so is other driver detecting software, i'm literally lost for ideas on how to fix it, people in other places have said it something to do with the registers but i'm rubbish with that stuff so i don't know what to do
 

Effeectt

Honorable
Aug 16, 2013
35
0
10,610
8


I'm out of ideas too, contact Asus to see if they can give you information about this issue (this is probably the best thing to do). http://support.asus.com/ServiceHome.aspx?SLanguage=en
 

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