ASUS laptop with defunct keyboard and touchpad- help!

[chrisgorman1]

ASUS x555la laptop. Keyboard not working. Touchpad not working. Wireless keyboard and mouse combo not working. Wired USB keyboard and mouse not working. I want to save data off laptop but Help!! Ordered a Sata to USB cable but does anyone know of bios or other boot up options to reset hardware and keep data?

 

[hang-the-9]

Thanks. I have copied all files. Boot up responds to f2 into Bios but nothing else. I am happy to reformat and reinstall but don’t see option from Bios.

First check to make sure your motherboard is not bad if so many things are not working, try booting off a Linux Live disk, you can try both a USB one and a DVD to see if either boot. Then you can test the USB ports on the system to see if it's a hardware issue or software.

You will not find an option in the BIOS to re-install Windows, you either need to use the recovery partition options or boot off a setup disk.

 

[hang-the-9]

Remove the drive, connect it to another computer, copy your files to that computer. Does the keyboard work to get into the BIOS?

 

[chrisgorman1]

Thanks. I have copied all files. Boot up responds to f2 into Bios but nothing else. I am happy to reformat and reinstall but don’t see option from Bios.

 

[rgd1101]

MERGED QUESTION
Question from chrisgorman1 : "Laptop with dead keyboard and touchpad."

ASUS x555la. Bigger than the norm laptop. After boot up, unresponsive keyboard and touchpad. Stuck in flight mode. F2 bios reset to default already. I have got the data I need off the hard drive with a sata adaptor and the hd is now back in place so I am not worried about content.

I want to reformat and get the computer working again as I had already had to buy a smaller slower hp to get on with actually working- better though would be a quick fix.

I believe the problem has been caused by a 3rd party ‘auto update Your best driver’ one click type program (advanced system care- who in fairness to them I have used for the past 6 years without problems) and it has brought in bad drivers for the keyboard and touchpad. F2 bios responds on boot up. F9 or any other f apart from Esc doesn’t. Bluetooth keyboards don’t work. Wired keyboard and mouse don’t work.

Summary. Decent laptop. Boots well. Then is unresponsive. Main issue: Keyboard doesn’t work. Touchpad doesn’t work. External devices don’t work. As a laptop that isn’t the best.

F2 on bootup gets me to bios. No other fn buttons respond on boot. ASUS help said from INDIA - yes, try to save your data, if keyboard not working, we are out. Laptop less than a year old.

I am sure I have the windows 7 or 8 disc somewhere, but it was running on the w10 update and I am hoping one of you wizards out there will have some wisdom.

 

[hang-the-9]

Thanks. I have copied all files. Boot up responds to f2 into Bios but nothing else. I am happy to reformat and reinstall but don’t see option from Bios.

First check to make sure your motherboard is not bad if so many things are not working, try booting off a Linux Live disk, you can try both a USB one and a DVD to see if either boot. Then you can test the USB ports on the system to see if it's a hardware issue or software.

You will not find an option in the BIOS to re-install Windows, you either need to use the recovery partition options or boot off a setup disk.