ASUS x550z new battery no lights no charge, no power

[becrome]

all I have read here does not work chargers says it has 19 volts going in to battery. tried doing the reset. still nothing any clues anyone

 

[Lutfij]

Mind sharing a link to the battery you purchased? Assuming you're dealing with a genuine battery P/N?

 

[Seyed22Shaheen]

Does your laptop work with direct AC without battery?