Question Asus Zenbook Duo - not turning on but power light on

Jun 24, 2020
2
0
10
0
I just received my Asus Zenbook duo today and it was working fine for about an hour when all of a sudden I got a blue screen of death with the following message "video_dxgkrnl fatal error" appeared. It was about halfway through loading up error error info (46%) when the screen went blank.

Now the power button light is still on but the computer doesn't boot up. There were no external inputs but I have tried plugging in an external screen to see it this works but no luck.

I've also tried holding down the power button for 20 seconds and also 40 seconds but no luck. The power light turns off after 20 seconds but as soon as I release the power button the light turns back on.

Anyone got an idea of what's going on here?

Thanks
 

Aureliatos

Great
May 30, 2020
14
1
65
0
Usually, you can avoid this error installing the latest Windows updates and drivers or reinstalling the graphics card driver. But, in this case you cannot turn on your laptop. So, you may need professional help
 
Thread starter Similar threads Forum Replies Date
dooey123 Laptop Tech Support 2
S Laptop Tech Support 0
N Laptop Tech Support 1
J Laptop Tech Support 2
FlamingoSteak Laptop Tech Support 0
az4java Laptop Tech Support 3
scyron Laptop Tech Support 2
R Laptop Tech Support 5
perfectfalse Laptop Tech Support 1
G Laptop Tech Support 0
Poch.t Laptop Tech Support 1
LucieVdw Laptop Tech Support 2
Y Laptop Tech Support 3
A Laptop Tech Support 3
S Laptop Tech Support 1
T Laptop Tech Support 1
S Laptop Tech Support 10
E Laptop Tech Support 1
M Laptop Tech Support 1
Key-00 Laptop Tech Support 5

ASK THE COMMUNITY