I've looked it up on here and this seems to be a problem that happens from time-to-time. The problem is that this was marked as solved when the solutions weren't correct, and I haven't really found a proper solution yet, but hopefully I can offer a little bit of insight.
I work at a computer repair store, but I mostly do the customer service side of things while the engineers don't deal with the customers. A lady brought in her Zenbook which had charging issues.
Basically, the battery charges, but the screen shows that the battery remains at a constant 10%, even though the battery is clearly charging more than that. The customer said she could unplug her laptop, and it would work for about a half hour, then it would shut down. Then she would turn it back on, it would work for another half hour, and shut down again. It does this repeatedly until it fully drains.
We thought it was a bad battery, so we replaced it, and the newer battery simply wouldn't work at all. So, we put the old battery in, and now it's working again properly, however, we almost didn't want to put it in because this battery got a little tiny bit puffy, but the engineer said not enough to really worry about. We're going to mention this to the customer as well. She's an engineer and seems to have a good understanding of these things so we're not too worried about her not responding well to this information.
So, this is speculation since it's working now, but I've seen almost identical issues online and the solutions are always suggesting them to replace the battery, but since we did that and the new battery was bunk, does anyone have any other ideas of what could possibly be the cause here? Could it be a firmware issue? Are there other tests you suggest we try?
I work at a computer repair store, but I mostly do the customer service side of things while the engineers don't deal with the customers. A lady brought in her Zenbook which had charging issues.
Basically, the battery charges, but the screen shows that the battery remains at a constant 10%, even though the battery is clearly charging more than that. The customer said she could unplug her laptop, and it would work for about a half hour, then it would shut down. Then she would turn it back on, it would work for another half hour, and shut down again. It does this repeatedly until it fully drains.
We thought it was a bad battery, so we replaced it, and the newer battery simply wouldn't work at all. So, we put the old battery in, and now it's working again properly, however, we almost didn't want to put it in because this battery got a little tiny bit puffy, but the engineer said not enough to really worry about. We're going to mention this to the customer as well. She's an engineer and seems to have a good understanding of these things so we're not too worried about her not responding well to this information.
So, this is speculation since it's working now, but I've seen almost identical issues online and the solutions are always suggesting them to replace the battery, but since we did that and the new battery was bunk, does anyone have any other ideas of what could possibly be the cause here? Could it be a firmware issue? Are there other tests you suggest we try?