Alex W.
Alex W.
Support Agent
Alex W. 11:57
Hey, Is there anything I can help you with today?
Anthony Weiss 11:57
my website is in an error state
Resource Limit Is Reached
The website is temporarily unable to service your request as it exceeded resource limit. Please try again later.
Can this be explained?
Alex W. 11:58
You may have caped out a resource on your hosting plan. Just one moment while I investigate further into that for you.
https://hw-screenshots.sea-proxy.wi...8-38-96c677a8-f771-4600-bf5e-c9b208821338.png One of you sites may have peaked a few times either from a drastic increase in traffic, a plugin, or a configuration error.
I'll create a ticket to investigate further.
Thank you for your patience. I have filed a ticket for you so that your issue can be resolved in the most efficient way possible. Please reply to the ticket either in the client area here
https://clients.hostwinds.com/supporttickets.php or through your email.
Anthony Weiss 12:02
where can I view the data in the screenshot you provided for myself?
Alex W. 12:02
https://hw-screenshots.sea-proxy.wi...2-30-181f6d02-cfbb-4e42-8e5c-899b61ac7d68.png
Anthony Weiss 12:02
where can I pull that up?
in my dashboard
Alex W. 12:03
In your cpanel
Anthony Weiss 12:03
got it
Alex W. 12:03
Let me know if you have any further questions.
Anthony Weiss 12:04
what are the resource limits on my plan?
Alex W. 12:05
You can view them in your Cpanel to the right.
https://hw-screenshots.sea-proxy.wi...5-48-1aa66482-8deb-4554-9853-7136ca370922.png
Anthony Weiss 12:06
Why is the entry process limit so low?
Alex W. 12:08
Because its our most cost effective plan ideally meant for static mom and pop sites
Anthony Weiss 12:09
That is not how it is advertised
I mean, it can't handle a simple wordpress site and a single security scan / update
There are no limits listed on the website
https://www.hostwinds.com/hosting/shared
Alex W. 12:11
You are always welcome to send us your feedback about Hostwinds services and support by emailing our Senior Management team at
feedback@hostwinds.com.
Anthony Weiss 12:12
what is the termination policy for return of unused funds, I feel like there was a bit of snake oil here
Alex W. 12:12
They would be refunded as account credit as a prorated refund.
Anthony Weiss 12:12
is that policy in writing somewhere?
Alex W. 12:13
https://www.hostwinds.com/guide/refunds/
Anthony Weiss 12:14
This policy sounds like you can only cancel within 72 hours of payments
which is it, I can cancel now for a refund of unused time, or I am out of luck?
Alex W. 12:16
I'm asking a manager now since this change is new.
We do as an Account credit. If they are a client that has been with us some time, we may show some lenience to the exact time, but typically it needs to be with 72 hours.
You have a triannual plan and have been here awhile so you should be fine.
Anthony Weiss 12:17
So, No refund, but an account credit.
Alex W. 12:17
Correct
Anthony Weiss 12:17
can that account credit be put towards the purchase price of another plan?
Alex W. 12:18
Yes, It would be able to be used for anything we sell. Ideally, you would cancel the service first then request the refund via billing ticket
We can provide you with a downloadable backup
Anthony Weiss 12:19
but if I cancel, I lose my website, looking to convert my current plan to something that isn't so anemic
Alex W. 12:20
We can't refund a service that you still are using. So at best we could provide you with a downloadable backup for another service and once the billing team approves your refund you would be able to get a higher tier service.
Anthony Weiss 12:23
Would a Business Basic have the same issues that I am experiencing on an advanced shared?
Alex W. 12:23
We offer this comparison article to elaborate on the exact differences between the two plans:
https://www.hostwinds.com/guide/difference-shared-business-hosting/ Shared hosting: Entry Processes (10) I/O Usage (1 MB/s) Number Of Processes (15) Business hosting: Entry Processes (20) I/O Usage (4 MB/s) Number Of Processes (25)
Anthony Weiss 12:24
ok, this article indicates that there is an upgrade path to Buisness
Excessive Resource Suspension Yes, after five (5) warnings you will need to upgrade to Business None
How does that get arranged?
Alex W. 12:28
You would need to purchase the plan in question, migrate, cancel/refund the previous.
There isn't a real upgrade "path", you would moreso be forced to get a more ideal plan to prevent the constant resource issues.
Anthony Weiss 12:31
Can someone call me during the week to figure this out. this seems kind of backwards.
not sure if this is sales or tech, but there has to be a better answer here
Alex W. 12:31
We don't support phone services but if you email sales they would be able to guide you with ease.
Anthony Weiss 12:32
for the level of effort and cash I am going to outlay here, I am looking at the easier solution of just abandoning HostWinds and going to someone that is a bit more upfront about their capabilities
Read
Alex W. 12:33
Understandable, you should do what is best for you. I'm just trying to offer solutions.