Black Screen, But I Can See The Mouse Cursor.

Feb 8, 2018
1
0
10
0
My laptop’s screen goes black after it starts up I can’t get to the log in screen. All I see is the Toshiba logo and a loading circle then it goes black and I can see my mouse moving. It’s a Toshiba Satellite C55-B5302 and I’m using Win10. I can’t get into Safe Mode and I get an error message when I try to do a System Restore.
I removed the Hard Drive and plugged it into my PC and it won’t boot up. When I use my PC’s hard drive I can boot up and look at the files on the laptop hard drive. Not sure what else I can do to get it working.
 
Try these...


Option 1 ...

1. First, while the computer is off, connect an external monitor.
2. Next turn on the computer and allow it to fully load.
3. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
4. In here select "Computer only".
5. Now shut down the computer and disconnect the external monitor.
5. Disconnect the external monitor
6. And finally restart the computer.


Option 2 ...

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https://support.microsoft.com/en-us/kb/929833
 
Thread starter Similar threads Forum Replies Date
T Laptop Tech Support 4
B Laptop Tech Support 1
D Laptop Tech Support 2
P Laptop Tech Support 4
A Laptop Tech Support 2
J Laptop Tech Support 1
C Laptop Tech Support 1
K Laptop Tech Support 1
B Laptop Tech Support 34
V Laptop Tech Support 1
Y Laptop Tech Support 1
M Laptop Tech Support 1
K Laptop Tech Support 3
M Laptop Tech Support 2
P Laptop Tech Support 2
S Laptop Tech Support 4
D Laptop Tech Support 2
P Laptop Tech Support 1
N Laptop Tech Support 1
W Laptop Tech Support 3
Similar threads
Question Laptop boots to black screen but mouse shows
Dell Black screen Mouse loading icon
Windows 7, Start-Up Repair black screen with only mouse cursor.
My Lenovo turns on but as soon as I touch the screen or move the mouse it turns black again?
My computer is on fan is running but black screen all i see is my mouse pointer
i have toshiba satellite laptop C850-A628..When i turn on my laptop only black screen touch pad and mouse not working and onl
My screen is black, I can see the screen light up though and the mouse is working. I have powered down the computer when it
Laptop with broken screen connected to tv shows mouse moving but have black screen
Laptop has Black screen upon turning on, with mouse Cursor only
Can't get Asus X551C notebook PC windows 8 to boot windows has black screen with an arrow that can be moved with mouse
black screen and mouse pointer shows after power on
my acer one 10 shows black screen with mouse pointer when turned on
acer black screen without mouse pointer showing
Acer V5 532G Problem Starting Up, stuck on black screen with mouse cursor
My laptop computer turn on, black screen, keyboard and mouse doesn't work. Need help!
Laptop shows only black screen after i press power button, fan on, but still black screen NO mouse cursor
Laptop boots to black screen with mouse cursor - how to confirm OS?
black screen with power and mouse
Dell inspiron screen black except for mouse.
Broken laptop screen, external monitor is black with only mouse pointer

ASK THE COMMUNITY