I just bought an Alienware R4 17
Core i7-7700HQ @ 2.80GHz
16Gb ram
GeForce GTX 1070
128GB SSD
1Tb HDD
My question is that the ALIEN FX allows you to change the colors of backlighting and led on side, alien symbol led, ect. But they aren't changing. I spoke with tech support and did the whole uninstall/ reinstall thing and they said something about not responding to the board. So a tech is coming to replace the motherboard. My question is could i possibly have gotten a bad computer or a tampered with one. Like say the person took something out that's causing the problem. Everything else seems to work. Having a little trouble with the tobii eye tracking to but haven't downloaded any games to test it completely since the tech is replacing the motherboard. I'm not that familiar with computers and I'm worried i got ripped off. Any help or comments would be highly appreciated. Thanks in advance.
Core i7-7700HQ @ 2.80GHz
16Gb ram
GeForce GTX 1070
128GB SSD
1Tb HDD
My question is that the ALIEN FX allows you to change the colors of backlighting and led on side, alien symbol led, ect. But they aren't changing. I spoke with tech support and did the whole uninstall/ reinstall thing and they said something about not responding to the board. So a tech is coming to replace the motherboard. My question is could i possibly have gotten a bad computer or a tampered with one. Like say the person took something out that's causing the problem. Everything else seems to work. Having a little trouble with the tobii eye tracking to but haven't downloaded any games to test it completely since the tech is replacing the motherboard. I'm not that familiar with computers and I'm worried i got ripped off. Any help or comments would be highly appreciated. Thanks in advance.