Brand new Alienware 15 R2 dead

[Jp2slow]

Ok , so I got the basic model with i5 6300 8gb ram 1tb hdd 965m . Could not pass up price exspecially the deal I got . Anyway only thing I did was put in 500gb m.2 Ssd evo850

Today was playing some World of Warships while my kids and I waited to go out to dinner with my father. I decided to shut her down that way wife would not check browser history. Emails ect.

Well I forgot something I needed went to turn it back on ...... Wtf nothing happened .

I almost always have it plugged in so battery should be fine . Green like on power box lit , but no led for battery on laptop .

Anyone have any ideas ? I'm thinking mobo fried somehow but dam that would be odd for a laptop used for a week . He'll world of warships is only thing on there right now because I have not had time to play with and my rdesktop s used for heavy gaming .

Thanks in advance

 

[ffg7]

try this. remove main battery, disconnect power adapter from laptop, hold the power button down for a 20 count, re-install the main battery, reconnect the power adapter & turn on laptop.

 

[weberdarren97]

First make sure that the cord between the power adapter and the laptop is not damaged (chewed on by a pet, etc.) and also make sure that the power connector is securely in the laptop. If all that checks out, try unplugging the charger from the wall, wait for the light to go out then unplug it from the laptop, then remove the battery from the laptop for thirty seconds, push the power button on the laptop a few times to clear any leftover power in the voltage delivery systems and check the connector on the battery for bent pins or hairs in the connector etc. then put the battery back in and hook the power adapter back up and see if that fixes it or not.

Please reply with results

 

[Jp2slow]

i did try the drain battery/ remove

 

[weberdarren97]

So you've tried both of our suggestions and gotten nowhere? My next question is, has there been an electrical storm (thunderstorm, etc) recently?

 

[USAFRet]

Brand new Alienware 15 R2 dead

What did Alienware say when you called them?

 

[weberdarren97]

Brand new Alienware 15 R2 dead

What did Alienware say when you called them?

How can you be sure he called them, I don't see that in the post or in the comments. Although I was about to suggest getting a hold of the manufacturer as the next step

 

[USAFRet]

Brand new Alienware 15 R2 dead

What did Alienware say when you called them?

How can you be sure he called them, I don't see that in the post or in the comments. Although I was about to suggest getting a hold of the manufacturer as the next step

No, he did not say that.
But for a brand new device, obviously still under warranty, that might be a first step. Instead of random troubleshooting out here.

 

[weberdarren97]

I'm not trying to say you're wrong. But as long as it's not going to void warranty, I usually do some basic troubleshooting with my equipment before I call the manufacturer for assistance

 

[Jp2slow]

No I did not call them but I did just get off phone with them after doing some research . I was hoping it would be something simple . Dell believes it's the mobo as well but can't send out a tech till Tuesday . Thank you everyone for input.

I did try and flirt with the girl to send out a 6700 with 970 combo instead . She did giggle some but I think it was a no

 

[ffg7]

weberdarren97, don't think it was an electrical storm or whatever if just after he shuts off the laptop properly he tries to start it up again with the resulting problem.
at least you tried.

 

[weberdarren97]

weberdarren97, don't think it was an electrical storm or whatever if just after he shuts off the laptop properly he tries to start it up again with the resulting problem.

I thought he went to dinner and came back after forgetting something and that's when the problem occurred... Maybe I just read the post wrong

 

[USAFRet]

I'm not trying to say you're wrong. But as long as it's not going to void warranty, I usually do some basic troubleshooting with my equipment before I call the manufacturer for assistance

So do I.
But coming to a Forum would, for me, be a third step.

1. My own troubleshooting
2. Call the manufacturer. "Hey, whats up with this?"
3. Ask random, albeit knowledgeable, people.

 

[Jp2slow]

No electrical storm . It's blows my mind thing running like a beast . Shutting down the correct way and it going black . It's reminds me when you flip on kitchen light and the bulb goes out after just replacing the darn thing

 

[weberdarren97]

I'm not trying to say you're wrong. But as long as it's not going to void warranty, I usually do some basic troubleshooting with my equipment before I call the manufacturer for assistance

So do I.
But coming to a Forum would, for me, be a third step.

1. My own troubleshooting
2. Call the manufacturer. "Hey, whats up with this?"
3. Ask random, albeit knowledgeable, people.

Point taken

 

[Jp2slow]

I'm not trying to say you're wrong. But as long as it's not going to void warranty, I usually do some basic troubleshooting with my equipment before I call the manufacturer for assistance

So do I.
But coming to a Forum would, for me, be a third step.

1. My own troubleshooting
2. Call the manufacturer. "Hey, whats up with this?"
3. Ask random, albeit knowledgeable, people.

Troubleshoot
Ask a trusted MB where solution could be something I missed
Deal with customer service and waste God knows how long .

 

[ffg7]

trouble shoot, search net, call manufacturer\store.

 

[USAFRet]

I just threw that out there, because far too many do not go that route.

 

[weberdarren97]

I just threw that out there, because far too many do not go that route.

Yeah... It's a shame how many end up making the problem worse, or taking their machine to a shop and paying them to fix it when it was under manufacturer warranty.