Brand new laptop, can't even run Starcraft 2 on Medium settings without 3 - 5 fps. Please help :(

Kadaj0

Estimable
Sep 26, 2014
11
0
4,560
0
Hi so I would really expect this laptop to have no issues with starcraft, yet it can't even run it on medium. I have all updated drivers, please could someone advise as to the issue.

Chassis & Display
Vortex Series: 15.6" Matte Full HD LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™i7 Quad Core Mobile Processor i7-4810MQ (2.80GHz) 6MB
Memory (RAM)
16GB KINGSTON HYPER-X IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
Graphics Card
AMD® Radeon® R9 M290X - 4GB DDR5 Video RAM (Special Offer)
1st Hard Disk
1TB SERIAL ATA II 2.5" HARD DRIVE WITH 8MB CACHE (5,400rpm)
M.2 SSD Drive
240GB Kingston SSDNow mS200 mSATA (upto 540MB/sR | 530MB/sW)
1st DVD/BLU-RAY Drive
8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking
GIGABIT LAN & WIRELESS INTEL® ULTIMATE N-6300 (450Mbps)
USB Options
3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Firewire
1 X 1394a FIREWIRE PORT
Battery
Vortex Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)
Power Cable
1 x UK Power Lead & 180W AC Adaptor
Keyboard Language
INTEGRATED BACKLIT UK KEYBOARD WITH NUMBER PAD
Operating System
Windows 7
Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM

Many thanks in advance for any replies
 

turkey3_scratch

Estimable
Herald
Jul 15, 2014
571
0
5,210
90


Really strange. If you set it to low settings does the frame rate increase at all? Also, perhaps the default for some reason is set to integrated over discrete graphics card.
 

Kadaj0

Estimable
Sep 26, 2014
11
0
4,560
0
It's meant to be called switchable graphics application settings, you set it to high performance and that's meant to swap it to using the M290x.
 

Major_Trouble

Distinguished
Jun 25, 2007
57
0
18,610
5
Check that switchable graphics in BIOS is enabled.

Re-configure switchable graphics to Maximize Performance under Global Settings option in Catalyst Control Center properties.

This should make the OS use the AMD GPU for everything.

You should also update the Intel GPU drivers as they are the ones doing the primary switching.
 

Mycloud1234

Prominent
Feb 26, 2017
2
0
520
1


That setting would have switched your game to the integrated graphics. It's quite possible your video card is malfunctioning. Have it checked.
 
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