BSOD while watching twitch.tv

Lachsman

Estimable
Apr 18, 2015
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Hello Guys,
for a week or so i have this strange problem that i experience BSOD while watching twitch.tv. I cant remeber of a BS happening w/o using twitch.tv.

I already tried:
-memtest to check if the ram is damaged (0 errors after 12 hours)
-3dmark benchmark to stresstest my graphics card
-updated new Nvidia driver
-stresstested CPU for 3 hours to check if its cooling related

My system:
Nvidia GTX 980, Intel i7-4790k, Windows 7 Ultimate 64 bit, Asrock H87 Pro4, 16 Gbytes DDR3 RAM 1333MHz

As i said the BSOD ONLY occur while using Twitch.TV

Here are the minidums i collected since the BS started:

http://www.megafileupload.com/X3o/041115-14788-01.dmp
http://www.megafileupload.com/X3p/041115-17706-01.dmp
http://www.megafileupload.com/X3q/041215-14508-01.dmp
http://www.megafileupload.com/X3r/041215-25552-01.dmp
http://www.megafileupload.com/X3s/041515-14118-01.dmp
http://www.megafileupload.com/X3t/041715-19203-01.dmp
http://www.megafileupload.com/X3u/041815-24195-01.dmp
http://www.megafileupload.com/X3v/041815-25443-01.dmp
http://www.megafileupload.com/X3w/041815-31247-01.dmp

Thanks for your attention!

If u require anything else just ask.
 

johnbl

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Nov 4, 2012
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Your BIOS version has not been updated to reflect the required BIOS changes to correctly support your CPU.
You have a new low voltage CPU, update the BIOS because the current BIOS is applying too high of a voltage to your CPU.

Note: the max speed and current speed are indicators of the lack of the BIOS CPU support.

update the BIOS and see if your bugchecks go away

bugchecks were internal errors just like if you were overclocking (too much voltage applied to CPU)
--------------------
BIOS Version P2.10
BIOS Release Date 07/09/2014
Manufacturer ASRock
Product H87 Pro4


Processor Version Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 4000MHz
 

Lachsman

Estimable
Apr 18, 2015
6
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4,510
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Thank you for your help,

So i tried updating my BIOS but it tursn out i already have the latest version.

I also tried to change the voltage in the bios but im not exactly sure which voltage i need to change and by what amount.

There are 5 options to chose of:

Vcore voltage additional offset
CPU cache voltage offset
system agent voltage offset
CPU analog IO voltage offset
CPU digital IO voltage offset

i was also monitoring my CPU speed but it will be stable at 1.0 V
http://www.filedropper.com/unbenannt_3

Sorry for bothering but im not that experienced with these things
 

johnbl

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Nov 4, 2012
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According to Asrock CPU support list for that board they updated their BIOS to support the new chips 2 months before the chip was released. BIOS v 2.0 on 4/28/2014.

I can not help with the these BIOS settings, they are going to be custom for your board.
I will look at the memory dump and see if I can find another reason for the failures.




 

johnbl

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Nov 4, 2012
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looks like your server limits access to 4 downloads/24 hours so I looked at the first 4 bugchecks
all were caused by memory corruption so run the memtest86 and confirm your memory settings are ok,
if they are then run verifier.exe or update/remove suspect drivers.
--------------------
Indications of memory corruption:
run memtest86 to confirm your BIOS settings and basic memory timings are ok.

if that passes:
you may want to run cmd.exe as an admin, then run
verifier.exe /standard /all
this will turn on extra device driver debugging and will bugcheck your system and name drivers that are making common programming mistakes.
use
verifier.exe /reset
to turn off the extra checking

or you could remove or update some of these
suspect drivers:
\SystemRoot\system32\DRIVERS\AsrAppCharger.sys Tue May 10 01:28:46 2011

cFosSpeed - The Internet Accelerator (remove or update)
\SystemRoot\system32\DRIVERS\cfosspeed6.sys Wed May 29 09:47:24 2013


Most likely an FNet or XFastUSB driver (AsRock) (remove or update)
\SystemRoot\System32\drivers\FNETTBOH_305.SYS Thu May 12 22:09:28 2011

FNet Turbo HDD USB Driver - Also part of AsRock XFastUSB package
http://www.carrona.org/drivers/driver.php?id=FNETURPX.SYS
\SystemRoot\System32\drivers\FNETURPX.SYS Wed May 30 20:00:47 2012

(update if you can, or remove)
C:\Windows\system32\drivers\rzpmgrk.sys Thu Apr 17 12:36:12 2014
 

Lachsman

Estimable
Apr 18, 2015
6
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4,510
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Thanks for the feedback, i will run the memtest tonight and see if there are any errors, i will come back once i checked all options.

EDIT: a little update of what i did so far - i removed all the mentioned drivers above; i cleaned up my registry; i tuned down the MHz of my processor to 3800; i locked the processor to 1.2V max

I had no bluescreen after these changes, but i want to wait 1-2 days if its just coincidence
 

johnbl

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Nov 4, 2012
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the processor does not have to be underclocked to 3800Mhz. the reference to 3800Mhz in the BIOS would just be a bug. (or ASRock really did not updtate the BIOS for your chip).
You can install updated intel chipset drivers and it will install a file that will update/override outdated BIOS microcode. http://www.intel.com/p/en_US/support/detect.

this file when loaded in windows patches the intel CPU microcode.
\SystemRoot\system32\mcupdate_GenuineIntel.dll Sat Nov 20 05:03:51 2010
you just need a more current version. (not a big deal in this case but it does fix bugs that are found in CPUs after release)

 

johnbl

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a program called TBPanel.exe
made calls to the nvidia driver but used bad memory addresses and the nvidia driver bugchecked.

looks like TBPanel.exe its a tool that comes with some cards from Gainward, Pajit and the former XpertVision. You might want to remove it or check for a update.
Guess it could also be a part of Vtune app.
 

Lachsman

Estimable
Apr 18, 2015
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Okay i deinstalled the programm and i wait if other bluescreens appear, it seems that it was a part of XpertTool.

EDIT: Okay received another bluescreen though:

http://www.filedropper.com/041915-15553-01

I also tried to search the hard drive for errors.

i will try to repair/reinstall windows tomorrow, maybe that will help?

EDIT2: Someone told me to update my Intel rapid storage technology, but i still got BSOD
 

johnbl

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your intel storage drivers are from Aug 01 18:39:52 2013, you can try and update them and see if it has a effect.

normally, this bugcheck indicates a overclocking type problem (bad voltage, or overheating) rather than a device driver problem. (with the exception of overclocking drivers)


bugcheck 0x124 WHEA_UNCORRECTABLE_ERROR called by the CPU to shut the system down.
core 0 memory bank 3 reported the error.

CPU reported Error Type : Micro-Architectural Error

Error : Unknown (Proc 0 Bank 3)
Status : 0xb200000000400005


system uptime was 9 mins and 53 seconds.
I would be looking for a overheating problem with the CPU.



 

Lachsman

Estimable
Apr 18, 2015
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So i talked to a professional regarding the PC, first they thought it is the power supply but in the end they said that the CPU is defect. We will use the warranty of the CPU, i will update when i got a new one, thanks for your effort sir.