Hello,
So i bought this laptop in a website and i know there are 2 versions of it (regarding design), a grey metal and a plastic chassis.
The pictures clearly showed the grey metal version and guess what, they sent me the plastic version (maybe the grey metal is not selling is Spain).
(After i sent them a ticked complaining about this issue they answered that i'm right and they are not sure if i can return it, and the next day they changed the pictures [i have screenshots when it was wrong and after it])
Here is was i did with the laptop:
I opened the box (obviously everything is perfect [because i take splendid care of everything] i treated everything as it was gold) and saw that disappointment [the laptop] (my heart felt some pain and my head hurt for the rest of the day)
Then i just plugged it into the wall and turn it on (it has no OS but FreeDOS) just to see if it can turn on. BTW when running FreeDOS it gives you 1 2 3 options and the 1st gives error.
Finally i put everything back on the box (with excellent care)
So i want to return this. What's the best way to do it? Should i not tell them that i turned on the laptop? I purchased it on 27/12/2015 and it arrived on 28/12/2015. This laptop didn't even have that thin material between the screen and keyboard (¿does that mean that it has been used before me?)
With the laptop i also bought a w10 copy and a m2 ssd (didn't open them). I want to return this. What can i argue? Please, anyone experienced this? Also the dvd drive is sligtly tilted (¿can i argue this and be valid to a return?)
I'm calling today in the morning (it's 1.55am right now) to the client support. My father is the one that bought it for me as a present, can he argue something credible so the they have no choice to refund the money of the laptop ,w10 and ssd? or at least let me buy something else more expensive by only paying the difference? Should i even give reasons? dont i have the right to return something in 7 days after getting the product?
Sorry for the long post (i never had a laptop before)
Is there another forum where i can post this and get help?
So i bought this laptop in a website and i know there are 2 versions of it (regarding design), a grey metal and a plastic chassis.
The pictures clearly showed the grey metal version and guess what, they sent me the plastic version (maybe the grey metal is not selling is Spain).
(After i sent them a ticked complaining about this issue they answered that i'm right and they are not sure if i can return it, and the next day they changed the pictures [i have screenshots when it was wrong and after it])
Here is was i did with the laptop:
I opened the box (obviously everything is perfect [because i take splendid care of everything] i treated everything as it was gold) and saw that disappointment [the laptop] (my heart felt some pain and my head hurt for the rest of the day)
Then i just plugged it into the wall and turn it on (it has no OS but FreeDOS) just to see if it can turn on. BTW when running FreeDOS it gives you 1 2 3 options and the 1st gives error.
Finally i put everything back on the box (with excellent care)
So i want to return this. What's the best way to do it? Should i not tell them that i turned on the laptop? I purchased it on 27/12/2015 and it arrived on 28/12/2015. This laptop didn't even have that thin material between the screen and keyboard (¿does that mean that it has been used before me?)
With the laptop i also bought a w10 copy and a m2 ssd (didn't open them). I want to return this. What can i argue? Please, anyone experienced this? Also the dvd drive is sligtly tilted (¿can i argue this and be valid to a return?)
I'm calling today in the morning (it's 1.55am right now) to the client support. My father is the one that bought it for me as a present, can he argue something credible so the they have no choice to refund the money of the laptop ,w10 and ssd? or at least let me buy something else more expensive by only paying the difference? Should i even give reasons? dont i have the right to return something in 7 days after getting the product?
Sorry for the long post (i never had a laptop before)
Is there another forum where i can post this and get help?