Solved! Can someone tell me why my lg un8500

[Bartjasz]

Gets this message from xbox series x? Tried asking lg support but no answer in 2 weeks.

 

[COLGeek]

Seems your Xbox doesn't think the HDTV can work at 4k UHD 120Hz.

Try a different cable and/or port on the HDTV. Also, in your HDTV menu, make sure the 120Hz option is enabled.

This might help get you in the right section of the menu:

https://www.lg.com/us/support/help-...lg-4k-or-4k-oled-tv-CT10000018-20150577528034

 

[Bartjasz]

It does say it can work at 1440@120 hz ,there isn't an option to change refresh rate.It is connected with the brand new cable that came with the xbox to the 2.1 hdmi port.Lg claims that this is 4k uhd native 120hz tv.

 

[COLGeek]

It does say it can work at 1440@120 hz ,there isn't an option to change refresh rate.It is connected with the brand new cable that came with the xbox to the 2.1 hdmi port.Lg claims that this is 4k uhd native 120hz tv.

Have you tried different ports on the HDTV?

 

[COLGeek]

See this info:

Does this TV come with HDMI 2.1 ports if so how many and does it support all of it's features mainly VRR variable refresh rate (also what is the range for the VRR)?

1 answer

· a month ago



All of the four HDMI ports are 2.2, HDCP. Only the ones on the back have the 120 Hz refresh rate (the ones that point to the side are only 60 Hz). This TV does not support VRR. The lowest-priced one that does is the 65NANO85UNA, which, for Black Friday, isn't much more.

https://www.lg.com/us/tvs/lg-65un8500pui-uhd-4k-tv

 

[Bartjasz]

That is it.i tried the 2 on the side.I was sure they all the same. One of 2 on the back is arc so if you have a receiver you are left with one hdmi port that can handle 120hz.
Thank you very much for your help.

 

[COLGeek]

Glad to have helped. Have fun!