no amount of advice has resolved a problem I'm having trying to connect to the internet via a lefrenchmobile data SIM. In the UK I had no problems using an EE data SIM bought from a supermarket for 0.99pence. Again no problem connecting in France using an Orange data sim - just one phone call by the sales asst. and that was it!.
With LFM SIM card, its been a nightmare from start to finish.
They tell me I need to alter apn settings(impossible everything is preset & impossible to log into web management page)
There must be someone out there who knows the answer - I've given up trying LFM customer service!
Appreciate the reply - however this is the problem!. I cant find any way of entering a new profile or apn's etc. The current settings for LFM are all preset so I can't change them.LFM have advised putting their sim in my cellphone and try connecting - my phone is a basic samsung clam phone and wont give me the options required?
Ok so this is not a smart phone? That would explain why this isn't working for you then. That is for an Android, which is what this forum is for. If your phone is not an android phone what they are telling you to do would not be possible.
Did you tell the provider that the phone wasn't an android? I ask because they may have made the assumption that it was.
If that is the case, it sounds like someone on their end isn't setting things up correctly. When then only they would have the info to fix it.
However, if your phone is an android (although assuming it isn't due to being a flip phone) then they need to get you different information, or they need to get you the funds back so you can get a card through a company that does work.
In the case of a non-android, there isn't much more I could help with.