Cant Install Antivirus

[Austin03]

I think a virus is stopping me from installing any antivirus program on my girlfriends laptop, if someone could help me it would be very much appreciated.

 

[tman1]

Open a command prompt, type: sfc /scannow
Let that finish, then go to bleepingcomputer.com and download TDSSkiller, adwcleaner, combfix, and windows repair from tweaking.com
Run those in the order I listed.

***Windows Repair - Go to start repairs, select everything (for simplicity) unless you have Windows 7 (then uncheck the Windows 8 fixes) and hit start.

Then see if you can install any AV software or get malwarebytes to run.

 

[tman1]

You aren't providing a lot to go on...

Are there any error messages? What OS? What AVs have you tried?

 

[Dark Lord of Tech]

https/www.malwarebytes.org/chameleon/
Malwarebytes Chameleon

 

[Austin03]

You aren't providing a lot to go on...

Are there any error messages? What OS? What AVs have you tried?

It's windows 7 home premium, service pack 1, 64 bit. I have tried Microsoft security essentials, and AVG. When it gets to the install and error happens every time. I got malwarebytes to install but and error happens every time I try to open it. It also says bad image every time any program or process starts. ERROR CODE: 0x8004FF82 for MSE.

 

[tman1]

Open a command prompt, type: sfc /scannow
Let that finish, then go to bleepingcomputer.com and download TDSSkiller, adwcleaner, combfix, and windows repair from tweaking.com
Run those in the order I listed.

***Windows Repair - Go to start repairs, select everything (for simplicity) unless you have Windows 7 (then uncheck the Windows 8 fixes) and hit start.

Then see if you can install any AV software or get malwarebytes to run.

 

[Austin03]

Scan got to 63% and says, Windows resource protection could not perform the requested operation.

 

[Austin03]

Open a command prompt, type: sfc /scannow
Let that finish, then go to bleepingcomputer.com and download TDSSkiller, adwcleaner, combfix, and windows repair from tweaking.com
Run those in the order I listed.

***Windows Repair - Go to start repairs, select everything (for simplicity) unless you have Windows 7 (then uncheck the Windows 8 fixes) and hit start.

Then see if you can install any AV software or get malwarebytes to run.

Thank you so much these programs got rid of the bad image and got the AV to install.