Can't press specific key combination at a time

Aug 12, 2018
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[Moderator note: moved post to Laptop Tech Suport.]

I can't press a specific key combination

I have an acer travelmate laptop which I do light gaming and schoolwork on and recently my keys stopped working together. I can't press the keys W+A while i can press the keys W+D. this is not the game settings as I have reset to default. If anyone has any fixes can you please help me. Windows 10 OS 64 BIT
 
NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

Also, if your device uses one, you may want to try updating the Synaptics Driver if the above doesn't help.
 
NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

Also, if your device uses one, you may want to try updating the Synaptics Driver if the above doesn't help.
 
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