Question Can't reset, start safe mode, can't use recover etc.

May 31, 2020
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Hi, my laptop has just been hit with a pretty big problem.

Last night I turned it on and it refused to load...just went from the loading screen to a blank screen. After turning it off a couple of times to restart it, it loaded up the password screen. After that, it refused to load to desktop. The cursor was there and I was able to open Task Manager and Explorer through Task Manager. I could no get online, load programs etc. I did manage to attach a separate HD and copy files I wanted to keep. It loads to password screen each time, but loads to a blank desktop with cursor.

I tried to revert to a restore point, but that failed saying "There was a problem resetting your PC. No changes were made."

I then attempted to reset, keeping files. That also failed saying "Your restore did not complete successfully. Your computer's system files and settings were not changed.

I then attempted to enter safe mode 3 times, by using shift + restart, but it kept entering diagnostic repair, which failed each time.

I have factory reset to try, but would rather try that last, but not sure it would work anyway.

Any idea what I can do? No repair shops open right now.
 
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