Choppy webcam on asus g73sw

[giblien]

Hi All,

I just picked up an Asus g73sw from bestbuy yesterday and I love it. My only complaint is that the webcam is REALLY choppy (like 5 frames per second). I have tried downloading drivers for it, but device manager tells me that the drivers are up to date. Anyone else having this same issue or have ideas on how to fix it?

Thanks for the help.

Neil

 

[SteveH877]

I have the same unit but after updates it no longer detects that the internal webcam is attached. What is the description/model of the webcam, and where did you download the drivers from - I can't find them on the Asus site.

 

[AntiZig]

well either it's bad drivers or faulty hardware. uninstall completely current drivers and then install new ones you downloaded. If that doesn't fix it, check with Asus for a solution.

 

[randomstar]

I have the G73- and mine seems to work fine.
I do find that if you bump the resolution up to the top, and your internet connection is bad, it automatically drops the frame rate down to support it, even if you are using it local.
don't know why, it just does. If i have a good internet connection and set the cam res to mid-range, it works great.

 

[SteveH877]

I would try and manually re-install it but I don't know what kind it is or where I can locate the driver. ASUS just wanted to issue an RMA, and didn't seem to know the type of webcam hardware they are building into these units either. There are absolutely no webcam drivers posted on the ASUS support website for this unit but there is a webcam application. Even the specification page offers no technical details other than it's a 2 MP webcam. Checking Newegg, Bestbuy, and Microcenter's websites - they don't list any technical information about webcam specs so I can only guess that several sources are used.

If someone could go into device mananger and give me the device and driver information I might be able to locate the OEM driver for the module - but right now I believe it has something to do with USB 3.0 compatibility or a BIOS issue of why it isn't being automatically found.

As a work around, I am using a separate Logitech Webcam that has better functionality, but if I take the unit on the road with me it's nice to fall back on the built in (and paid for) camera.

 

[AntiZig]

can u find out from asus whos the case manufacturer?

 

[SteveH877]

Asus only wants to issue an RMA. Either the e-mail contact doesn't know, or they have an english language barrier and don't understand the questions.

Q: What kind of webcam is it?
A: Yes. Here is the link to start an RMA...

 

[AntiZig]

lol there isn't a phone number you can call to try to explain in hindu?

 

[SteveH877]

I am not sure if Adi parashakti even knows the answer to this one!
(All the four Vedas and Purana says that The deity who stands above all is Adi parashakti, She is known as the power of Ultimate reality. Lord Brahma, Lord Vishnu, Lord Shiva and other gods always worship her)
Though apparently, her webcam works!

 

[AntiZig]

well man if you can't get anything out of support in terms of troubleshooting the problem I'd say just go ahead and RMA it or take it to some pc repair shop