Here are some troubleshooting steps that may help in solving the issue.
- First is to do a hard reboot, remove the battery and unplug its AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If it will still show the login in screen try loading the laptop in Safe Mode using these steps from this link below.
- http/windows.microsoft.com/en-ph/windows-10/start-your-pc-in-safe-mode
- If it will not load the login screen or even the Safe mode last option would be to reinstall Windows 10.