Without any notice that I'm aware of, CrashPlan changed its policy of allowing users to choose "never delete" for their files. I explicitly confirmed this was the policy in April 2021 (I changed computers and due to slow internet, wasn't able to restore them all at that time). In February 2022, when I tried to access the older files, they were all gone. CrashPlan's customer service was pretty cavalier - basically - yep - we changed our policy and your data is gone. Pitiful.