Ctrl-C and Ctrl-V stopped working after a Windows update on my Toshiba Satellite laptop. External keyboard works but kind of m


Jun 3, 2017
Happened around the 13th of May. Suddenly my copy and paste shortcuts stopped working and it was right around the time I got a Windows update.. Took laptop back to Staples, $300 later, cleared a few viruses but the keys still don't work. They do work on an external wireless keyboard however. I've tried quite a few things and the techs there didn't know what was wrong either and ruled out a hardware issue since both Ctrl keys stopped working at the same time. Suggestions?
Try this...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.


Oct 12, 2017
Had the same problem and the following worked for me:

1. From Windows Start, search for Device Manager, and open it up

2. In device manager navigate to the Keyboard Standard 101/102, and uninstall the driver

3. Shut down your laptop.

4. Remove the battery, and after you unplug your laptop, wait for 15s.

5. Reboot

Good Luck!


Dec 23, 2016
I have the same problem with my Toshiba Satellite A665-S6086. Ctrl V does not work. Device manager shows I have two keyboard drivers. Which should I delete?

HID Keyboard Device
Standard PS/2 Keyboard

Thank you
Thread starter Similar threads Forum Replies Date
L Laptop Tech Support 1
T Laptop Tech Support 2
L Laptop Tech Support 1
T Laptop Tech Support 1
B Laptop Tech Support 3
G Laptop Tech Support 2
R Laptop Tech Support 1
A Laptop Tech Support 1
J Laptop Tech Support 2
1 Laptop Tech Support 1
F Laptop Tech Support 1
S Laptop Tech Support 1
R Laptop Tech Support 3
P Laptop Tech Support 3
A Laptop Tech Support 1
Y Laptop Tech Support 5
A Laptop Tech Support 1
S Laptop Tech Support 1
R Laptop Tech Support 1
K Laptop Tech Support 2
Similar threads
Lenovo Legion Y530 1TB HDD and 128G SSD stopped working, SSD only has 27G storage after Windows Reinstall
Finger print scanner stops working after a few hours of inactivity. Code 43
The touchpad on my Gateway Windows 8 laptop suddenly stopped working
Laptop screen stopped working After windows update
windows 10 the touchscreen on acer aspire 472P stopped working
Asus GL502VML keyboard stopped working after windows 10 reinstall
USB stopped working with Windows 10 update
Recently I started facing a problem, my laptops keyboard stopped working and suddenly random help windows started opening and
laptop keyboard randomly stopped working: WINDOWS 10
Solved! Had mt asusUSA d window 10 years and touchpad has just stop working
Graphics Card stops notebook from booting in Windows. After some months it works again, then stops again
Can anybody refurbish this and make it new?Sony USA Vaio windows 1980 PCG9231 Looks like new! Suddenly stopped working. A good
Cntrl Keys Stopped working
Toshiba Satellite S55t-B5335 laptop (with windows 10) and my 2, w, s, and x has stopped working time from time.
numbers keypad stopped working after windows 10 update for acer e5-571-35lv
Some keys stopped working after windows 10 restore
After installing windows 10 on my laptop my two finger scroll has stopped working on my lenovo ideapad 300 laptop.
nvidia install application has stopped working
Shift keys just stopped working...no spilling, dropping Etc of my Toshiba laptop
Speakers stop working After Booting