Dell inspiron faults yahoo answers

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my dell laptop keeps freezing and it wont turn on it goes to home and wont do anything it is brand new and ive only been on t half a dozen times im really frustrated with this as it has done this once already and it was sent away for a new hardrive but it is now doing it again im really confused and wondering is there anything i can do to it without it having to be sent back ?? x thanks :)