Dell Inspiron Freeze - is it the Battery?

[Rico_60]

Hello,
Dell Inspiron 1370 freezes - I have reformatted and removed the battery but the problem re-occurrs when I re-fit the battery. Should I risk buying a new battery?

 

[hang-the-9]

Freezes how exactly? How long have you run without the battery? Does it happen in any application?

 

[clarkjd]

Have you cleaned out the laptop? The symptoms you describe could be caused by overheating, which could be caused by blocked cooling vents.

 

[Dell_Amrinder]

Hi Rico_60,

As per the description could be a concern with the BIOS.

Kindly visit the following link to update the BIOS for your computer.

http/tinyurl.com/6m5xd7p

Please ensure that we have both the AC adapter and the battery plugged in while updating the BIOS. Battery should have more than 10% charge as well.

Regards
Amrinder D
Social Outreach Professional